Refund Policy

Thank you for supporting Nix Jewelry.

Every piece is handcrafted with intention, care, and attention to detail. As a small independent studio, I take great pride in creating jewelry that is meant to be treasured.

Please note that many Nix Jewelry pieces are handcrafted to order. Production times may vary depending on the design, and this information is always stated on the product page.

Returns

I accept returns within 14 calendar days from the date your order is marked as delivered.

If the final day falls on a weekend or an official public holiday, the return period will automatically be extended until the next business day.

To be eligible for a return, the item must be returned unworn, unused, in its original condition, and in its original packaging.

Return Shipping

The customer is responsible for all return shipping costs. I recommend using a tracked shipping service, as I cannot be responsible for items lost or damaged during return transit.

Cancellations

As every piece is handcrafted, I begin preparing your order shortly after it is placed. For this reason, cancellations are not accepted once an order has been placed.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

• Body Jewelry
• Skirts & Belts
• Custom-made or personalized pieces
• Pre-order items created specifically for the customer

Refunds

Once I receive and inspect your returned item, I will notify you by email whether your refund has been approved.

If approved, your refund will be issued to your original payment method. Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact me within 48 hours of delivery at nix.jewelry.atelier@gmail.com, including clear photos of the item and its packaging. I will do my best to resolve the issue as quickly as possible.

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